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Indicators and Their Measurement

Flc — Fri, 01 May 2026 05:39:17 GMT

(Q-) Social performance

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	{\|class="wikitable" style="margin: auto;"		{\|class="wikitable" style="margin: auto;"
	! Code !! Indicator		! Code !! Indicator
	\|- Q-SAUT ££ Expression by respondents of the satisfaction of others in the organization.		\|-
			\| Q-SAUT \|\| Expression by respondents of the satisfaction of others in the organization.
	\|-		\|-
	\| Q-SELF \|\| Expression by respondents of their own satisfaction.		\| Q-SELF \|\| Expression by respondents of their own satisfaction.

Behavior Intelligence Quotient (BIQ)

Flc — Thu, 30 Apr 2026 22:18:20 GMT

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	Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders.		Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders.

	This article explains how the ~~Acute~~ Intelligence Quotient, or ~~AIQ~~, is calculated by combining adaptive profiles’ metrics with strategic and social performance indicators, along with other, more traditional economic indicators, at the organizational level.		This article explains how the Behavior Intelligence Quotient, or BIQ (Read Be IQ), is calculated by combining adaptive profiles’ metrics with strategic and social performance indicators, along with other, more traditional economic indicators, at the organizational level.

	The ~~AIQ~~ mnemonic reflects the understanding that although measuring social behavior and the resulting adaptive profiles provide powerful, valuable, and acute information far beyond what intuition and private techniques can offer, their benefits are realized only through the people who use them. As explained below, the quotient is calculated at the organizational level. It augments the capacity of those responsible for the organization and its people to see what is otherwise subjective and blurry, and make better-informed decisions on the spot, resulting in increased engagement and alignment over time.		The BIQ mnemonic reflects the understanding that although measuring social behavior and the resulting adaptive profiles provide powerful, valuable, and acute information far beyond what intuition and private techniques can offer, their benefits are realized only through the people who use them. As explained below, the quotient is calculated at the organizational level. It augments the capacity of those responsible for the organization and its people to see what is otherwise subjective and blurry, and make better-informed decisions on the spot, resulting in increased engagement and alignment over time.

	=Construction of Performance Indicators=		=Construction of Performance Indicators=
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	Once the individual profiles are available and the position and team expectations are set, the differences are calculated between the various Natural profiles and the position or team profiles on one hand, and between the Natural and Role profiles on the other hand.		Once the individual profiles are available and the position and team expectations are set, the differences are calculated between the various Natural profiles and the position or team profiles on one hand, and between the Natural and Role profiles on the other hand.

	Calculations of deviations for different people within the same teams, departments, or company are integrated into strategic and social performance indicators and combined into the ~~AIQ~~.		Calculations of deviations for different people within the same teams, departments, or company are integrated into strategic and social performance indicators and combined into the BIQ.

	Depending on how the economic, social, and strategic performance indicators change during the analysis period, we can draw the following conclusions about ~~AIQ~~ and performance. Different combinations of variables tracked over time lead to four possible outcomes: (1) optimal and pending, (2) lagging, (3) under pressure, or (4) lack of performance.		Depending on how the economic, social, and strategic performance indicators change during the analysis period, we can draw the following conclusions about BIQ and performance. Different combinations of variables tracked over time lead to four possible outcomes: (1) optimal and pending, (2) lagging, (3) under pressure, or (4) lack of performance.

	===Optimal Performance===		===Optimal Performance===
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	=Deployment of the Measures=		=Deployment of the Measures=

	The adaptive profiles show how people perform best and how they adjust to their environment. The development of the two indicators 'iopstra' and 'iopsoc', and their combination into the ~~AIQ~~, reflects the organization's overall performance at the strategic and social levels.		The adaptive profiles show how people perform best and how they adjust to their environment. The development of the two indicators 'iopstra' and 'iopsoc', and their combination into the BIQ, reflects the organization's overall performance at the strategic and social levels.

	* The indicator 'iopsoc' measures how stakeholders’ satisfaction and involvement evolve over time.		* The indicator 'iopsoc' measures how stakeholders’ satisfaction and involvement evolve over time.
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	Excessive adaptation and disengagement, which come with negative emotions, are undesirable. As management research shows, providing feedback to team members and training for managers helps both parties take ownership of the measures.		Excessive adaptation and disengagement, which come with negative emotions, are undesirable. As management research shows, providing feedback to team members and training for managers helps both parties take ownership of the measures.

	Decentralizing the management of ~~AIQs~~ to operations enables strategy implementation as close as possible to where decisions are made and actions are taken, ensuring that measures and information best serve the organization and its members at various levels. When incorporated into performance reviews, these measures motivate teams and facilitate organizational change. Ultimately, individual and unit-level measures can be integrated into a management control system to ensure that performance targets are met.		Decentralizing the management of BIQs to operations enables strategy implementation as close as possible to where decisions are made and actions are taken, ensuring that measures and information best serve the organization and its members at various levels. When incorporated into performance reviews, these measures motivate teams and facilitate organizational change. Ultimately, individual and unit-level measures can be integrated into a management control system to ensure that performance targets are met.

	=Notes=		=Notes=

File:GRI Model dep variables.png

Flc — Thu, 30 Apr 2026 22:15:16 GMT

Flc uploaded a new version of File:GRI Model dep variables.png

New page

Acute Intelligence Quotient (AIQ)

Flc — Thu, 30 Apr 2026 22:14:49 GMT

Flc moved page Acute Intelligence Quotient (AIQ) to Behavior Intelligence Quotient (BIQ)

New page

=Introduction=
[[File:GRI_Model_dep_variables.png|right|450px]]
Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders.

This article explains how the Acute Intelligence Quotient, or AIQ, is calculated by combining adaptive profiles’ metrics with strategic and social performance indicators, along with other, more traditional economic indicators, at the organizational level.

The AIQ mnemonic reflects the understanding that although measuring social behavior and the resulting adaptive profiles provide powerful, valuable, and acute information far beyond what intuition and private techniques can offer, their benefits are realized only through the people who use them. As explained below, the quotient is calculated at the organizational level. It augments the capacity of those responsible for the organization and its people to see what is otherwise subjective and blurry, and make better-informed decisions on the spot, resulting in increased engagement and alignment over time.

=Construction of Performance Indicators=

The unique properties of the adaptive profiles enable a precise understanding of people’s performance in context. Two key properties of their metrics are incorporated into the construction of performance indicators that can then be used at a group level. In summary, they are the following:
* '''Property 1''': Adaptive profiles effectively indicate the level of individuals' involvement, engagement, and effectiveness within their environment. Low adaptation combined with high engagement suggests that people are in roles that align with their values, expectations, interests, and social behavior preferences. Conversely, high adaptation and low engagement indicate disengagement, demotivation, and negative emotions among individuals in their roles. These levels of adaptation and engagement reflect either a mismatch between a person’s social behavior values and their position, or ineffective personal development.
* '''Property 2''': Adaptive profiles, including their factors, scales, indicators, and profiles, offer a detailed view of people’s performance, encompassing social behaviors, values, preferences, styles, interests, and more. This view is based on both how people behave and how they think and feel about those social behaviors. Our best estimate at GRI is that the profiles capture up to 90% of people’s social behaviors across the short, medium, and long term. The intensity of these behaviors is influenced by Property 1 above. As a result, we not only gain a better understanding of how people function but also when their social behaviors are likely to be expressed.

=Strategic Performance Indicators=
In fact, people consistently exhibit measurable social behaviors, preferences, and values. On the other hand, positions also have behavioral requirements that reflect the choices of the organization and its stakeholders. If the organization, its management, shareholders, pressure groups, etc., want efforts to be focused in a particular direction and in a relatively consistent and uniform manner, then this should occur. Conversely, if this is not the case, it suggests that management and recruitment efforts are not meeting their goals: behaviors are out of alignment with the objectives.

By comparing actual behaviors of individuals with desired behaviors at the position level, the organization can assess and manage the relationship between actors' behaviors and the organization’s needs, using the same behavioral dimensions. In practice, the difference can be measured between the behaviors described by the PBI (Position Behavior Indicator) profiles of positions and the actual behaviors of people, as shown in the Effective graph of the GRI adaptive profile. The gap between these indicates which actions should be taken to maximize the effectiveness of social behavior at each position.

This performance is called strategic because understanding how to do things across all positions at every level is crucial when setting goals, planning, and controlling. The ways of selecting personnel, implementing processes, innovating, managing change, taking risks, defending, and gaining market share—highlighted by the adaptive profiles—shape how the organization functions. They involve decisions that are hard to reverse at the highest levels of hierarchy. The measurement of strategic performance is operationalized as the variable 'iopstra' (the Objective Indicator of Strategic Performance).

=Social Performance Indicators=
The measures of adaptation and engagement enable us to evaluate the gap between what might be deemed satisfactory from an organizational perspective, whether agreed upon by stakeholders or not, and what manifests at the individual level in terms of personal effectiveness. The organization may desire certain behaviors, but these behaviors may require efforts that create tension and reduce commitment, as noted in property 1 above.

This performance is referred to as social performance. It reflects consideration of people's expectations and values, a good fit between job and personal profiles, a positive understanding of individual differences by management, employees' self-awareness of their capacities and talents, and the proper adjustment of compensation and reward systems. The measure of social performance is represented by the variable 'iopsoc' (the Objective Indicator of Social Performance).

=Economic Performance Indicators=
Performance beyond the strategic and social performance outlined earlier is classified as economic performance. This includes aspects related to finance, production, marketing, sales, and customer relations. It covers the three dimensions of Kaplan and Norton's balanced scorecard<ref>Kaplan, R. S., Norton, D. P. (1998) The Balanced Scorecard. Organization Editions. Translation of the original 1996 edition: The balanced Scorecard: Translating strategy into action.</ref>: financial, customer, internal processes, and innovation, along with part of the fourth dimension, learning and growth. As long as the indicators are outside the performance measures listed in the strategic and social indicators above, they fall within the scope of economic performance. Absenteeism and staff turnover rates, which can be translated into costs, are also included among economic performance criteria.

Economic performance indicators should be broken down into as many indicators as needed, depending on the context. The measurement of economic performance is represented by the variable 'iopecon' (the Objective Indicator of Economic Performance).

=Types of performance=

The strategic performance ('iopstra') and social performance ('iopsoc') indicators are calculated from individual adaptive profiles and expectations in positions (PBI) and expectations in teams (TBI).

Once the individual profiles are available and the position and team expectations are set, the differences are calculated between the various Natural profiles and the position or team profiles on one hand, and between the Natural and Role profiles on the other hand.

Calculations of deviations for different people within the same teams, departments, or company are integrated into strategic and social performance indicators and combined into the AIQ.

Depending on how the economic, social, and strategic performance indicators change during the analysis period, we can draw the following conclusions about AIQ and performance. Different combinations of variables tracked over time lead to four possible outcomes: (1) optimal and pending, (2) lagging, (3) under pressure, or (4) lack of performance.

===Optimal Performance===
If the three indicators of social ('iopsoc'), strategic ('iopstra'), and economic ('iopecon') performance all improve positively over the period considered, we can refer to this as 'optimal performance'. This indicates that people are more satisfied and engaged, that roles in the organization are aligned with the strategy in the short and medium/long term, and that economic goals are met.

'iopsoc' is rising and 'iopstra' is rising, 'iopecon' is reached.

===Lagging Performance===
If only economic and social performance improve, one might conclude there is a 'lagging performance.' This indicates that people are more engaged and satisfied, economic goals are met, but job roles are not filled as originally planned.

It is very likely that there is a selection issue. 'iopsoc' is rising, 'iopstra' is falling, 'iopecon' is reached.

===Performance Under Pressure===
If only strategic and economic performance show positive changes, we can conclude that overall performance is under pressure. This indicates that economic performance has improved, aligning people's adaptive profiles more closely with job profiles, but at the same time, people are experiencing more stress, lower motivation, and less engagement. It is likely there are issues with people management.

The indicator 'iopsoc' is decreasing, 'iopstra' is increasing, and 'iopecon' has been reached.

===Pending Performance===
If only the social and strategic performances improve positively, we can classify this as a 'pending performance.' This indicates that people are more engaged and satisfied, with social behavior more aligned with the strategy, but the economic objectives have not yet been achieved.

This scenario is categorized under the first 'optimal performance' as a special case. The organization is awaiting economic outcomes while avoiding adverse effects on stakeholders. The economic objectives might not have been realistic, yet the organization remains committed. 'iopsoc' is up, 'iopstra' is up, 'iopecon' is not achieved.

===Lack of performance===
If all economic, social, and strategic indicators decline, we can conclude that performance is lacking. People are less involved; the adaptive profiles are less aligned with the strategy; the economic results are also lacking. 'iopecon' is not reached, 'iopsoc' is down, 'iopstra' is down.

The following table summarizes the four possible results for performance values:

{| class="wikitable" style="margin: auto;"
|-
! !! Optimal Performance (and pending) !! Lagging Performance !! Performance Under Pressure !! Lack of Performance
|-
| '''Strategic performance''' ''iopstra'' || Increase ↗ || Decrease ↘ || Increase ↗ || Decrease ↘
|-
| '''Social performance''' ''iopsoc'' || Increase ↗ || Increase ↗ || Decrease ↘ || Decrease ↘
|-
| '''Economic performance''' ''iopecon'' || Achieved (or to be achieved) || Achieved || Achieved || Not Achieved
|}

=Deployment of the Measures=

The adaptive profiles show how people perform best and how they adjust to their environment. The development of the two indicators 'iopstra' and 'iopsoc', and their combination into the AIQ, reflects the organization's overall performance at the strategic and social levels.

* The indicator 'iopsoc' measures how stakeholders’ satisfaction and involvement evolve over time.
* The indicator 'iopstra' measures how the strategy is reached as set with the TBI indicators for the teams, departments, and the organization.

The profiles enable performance measurement that closely tracks the development of the two indicators 'iopsta' and 'iopsoc' over time, aligning as closely as possible with where the measures are applied: at the individual level with the adaptive profile and at the management level responsible for executing the strategy.

Given the rapid pace of change and organizational complexity, it is essential to reduce non-performance, as indicated by the indicators 'iopstra' and 'iopsoc'. It’s unrealistic to expect that all stakeholders' adaptive profiles will perfectly align with the expectations of their roles, as reflected in the strategic performance indicator ‘iopstra’, or that all social performance indicators will reach their maximum levels, as shown by the social performance indicator ‘iopsoc’.

Excessive adaptation and disengagement, which come with negative emotions, are undesirable. As management research shows, providing feedback to team members and training for managers helps both parties take ownership of the measures.

Decentralizing the management of AIQs to operations enables strategy implementation as close as possible to where decisions are made and actions are taken, ensuring that measures and information best serve the organization and its members at various levels. When incorporated into performance reviews, these measures motivate teams and facilitate organizational change. Ultimately, individual and unit-level measures can be integrated into a management control system to ensure that performance targets are met.

=Notes=

[[Category:Articles]]
[[Category:Performance]]
[[Category:General Framework]]

File:GRI Model dep variables.png

Flc — Thu, 30 Apr 2026 16:29:23 GMT

Flc uploaded a new version of File:GRI Model dep variables.png

New page

Acute Intelligence Quotient (AIQ)

Flc — Thu, 30 Apr 2026 16:23:02 GMT

Introduction

← Older revision		Revision as of 16:23, 30 April 2026
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	Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders.		Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders.

	This article explains how the Acute Intelligence Quotient, or AIQ, is calculated ~~using measures of~~ adaptive ~~profiles and combining~~ strategic and social performance indicators with other, more traditional economic indicators at the organizational level.		This article explains how the Acute Intelligence Quotient, or AIQ, is calculated by combining adaptive profiles’ metrics with strategic and social performance indicators, along with other, more traditional economic indicators, at the organizational level.

			The AIQ mnemonic reflects the understanding that although measuring social behavior and the resulting adaptive profiles provide powerful, valuable, and acute information far beyond what intuition and private techniques can offer, their benefits are realized only through the people who use them. As explained below, the quotient is calculated at the organizational level. It augments the capacity of those responsible for the organization and its people to see what is otherwise subjective and blurry, and make better-informed decisions on the spot, resulting in increased engagement and alignment over time.

	=Construction of Performance Indicators=		=Construction of Performance Indicators=

Performance Models

Flc — Thu, 30 Apr 2026 15:21:55 GMT

Social Performance

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	<blockquote>'''By aggregating adaptive profiles, we can analyse a group's social performance.'''</blockquote>		<blockquote>'''By aggregating adaptive profiles, we can analyse a group's social performance.'''</blockquote>

	An organization and team’s success relies not only on each individual's participation but also on their ability to focus their collective efforts. Leaders and managers, as in sports with coaches and captains, play a vital role in building group cohesion, increasing team member involvement, and maintaining high levels of engagement. But how do these performances on the field actually occur, and what results do they generate? The adaptive profiles can explain that<ref> See in this article [[~~Organizational_Performance_Measurement~~#Social_Performance_Indicators\| here on how social performance indicators are calculated based on the adaptive profiles]].</ref>.		An organization and team’s success relies not only on each individual's participation but also on their ability to focus their collective efforts. Leaders and managers, as in sports with coaches and captains, play a vital role in building group cohesion, increasing team member involvement, and maintaining high levels of engagement. But how do these performances on the field actually occur, and what results do they generate? The adaptive profiles can explain that<ref> See in this article [[Acute Intelligence Quotient (AIQ)#Social_Performance_Indicators\| here on how social performance indicators are calculated based on the adaptive profiles]].</ref>.

	In sports, the trust and cohesion built during training are crucial to success. The disengagement of one teammate can impact the rest of the team. During competition, coaches and captains give real-time calls and directions. Some team members may also assume leadership roles. The team’s success relies on social performance and support from leadership, the organization, and the broader community, including educators, families, sponsors, and advocates. In sports, this also includes supporters.		In sports, the trust and cohesion built during training are crucial to success. The disengagement of one teammate can impact the rest of the team. During competition, coaches and captains give real-time calls and directions. Some team members may also assume leadership roles. The team’s success relies on social performance and support from leadership, the organization, and the broader community, including educators, families, sponsors, and advocates. In sports, this also includes supporters.
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	As with other characteristics of experience and skills, some social behaviors are expected in positions. The adaptive profiles enable the modeling of expected behaviors in jobs. They enable comparisons of how those behaviors occur over time for individuals in those jobs.		As with other characteristics of experience and skills, some social behaviors are expected in positions. The adaptive profiles enable the modeling of expected behaviors in jobs. They enable comparisons of how those behaviors occur over time for individuals in those jobs.
	Does performance occur at the group level as intended, with appropriate fit among people and with enough diversity? The answer comes by comparing the adaptive profiles of individuals, positions, teams, and organizations. Once a company's management has defined the behaviors expected in positions and teams, aggregating profiles and calculating strategic indicators based on them formalizes the intent and helps manage performance gaps over time<ref> See in this article, [[~~Organizational_Performance_Measurement~~#Strategic_Performance_Indicators\| here on how strategic performance indicators are calculated based on the adaptive profiles]].</ref>.		Does performance occur at the group level as intended, with appropriate fit among people and with enough diversity? The answer comes by comparing the adaptive profiles of individuals, positions, teams, and organizations. Once a company's management has defined the behaviors expected in positions and teams, aggregating profiles and calculating strategic indicators based on them formalizes the intent and helps manage performance gaps over time<ref> See in this article, [[Acute Intelligence Quotient (AIQ)#Strategic_Performance_Indicators\| here on how strategic performance indicators are calculated based on the adaptive profiles]].</ref>.

	Discussing these behaviors at the team and organizational levels increases the likelihood of reaching consensus. If social behaviors must be expressed differently across jobs and teams at varying levels of intensity and frequency, recruitment and management must ensure this.		Discussing these behaviors at the team and organizational levels increases the likelihood of reaching consensus. If social behaviors must be expressed differently across jobs and teams at varying levels of intensity and frequency, recruitment and management must ensure this.

Behavioral Intelligence Quotient (B-IQ)

Flc — Thu, 30 Apr 2026 15:20:35 GMT

Flc moved page Behavioral Intelligence Quotient (B-IQ) to Acute Intelligence Quotient (AIQ) without leaving a redirect

← Older revision		Revision as of 15:20, 30 April 2026
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	Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders.		Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders.

	This article explains how the ~~Behavioral~~ Intelligence Quotient, or ~~B-IQ~~, is calculated using measures of adaptive profiles and combining strategic and social performance indicators with other, more traditional economic indicators at the organizational level.		This article explains how the Acute Intelligence Quotient, or AIQ, is calculated using measures of adaptive profiles and combining strategic and social performance indicators with other, more traditional economic indicators at the organizational level.

	=Construction of Performance Indicators=		=Construction of Performance Indicators=
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	Once the individual profiles are available and the position and team expectations are set, the differences are calculated between the various Natural profiles and the position or team profiles on one hand, and between the Natural and Role profiles on the other hand.		Once the individual profiles are available and the position and team expectations are set, the differences are calculated between the various Natural profiles and the position or team profiles on one hand, and between the Natural and Role profiles on the other hand.

	Calculations of deviations for different people within the same teams, departments, or company are integrated into strategic and social performance indicators and combined ~~to form~~ the ~~Behavioral Intelligence Quotient, or B-IQ~~.		Calculations of deviations for different people within the same teams, departments, or company are integrated into strategic and social performance indicators and combined into the AIQ.

	Depending on how the economic, social, and strategic performance indicators change during the analysis period, we can draw the following conclusions about ~~the B-IQ~~ and performance. Different combinations of variables tracked over time lead to four possible outcomes: (1) optimal and pending, (2) lagging, (3) under pressure, or (4) lack of performance.		Depending on how the economic, social, and strategic performance indicators change during the analysis period, we can draw the following conclusions about AIQ and performance. Different combinations of variables tracked over time lead to four possible outcomes: (1) optimal and pending, (2) lagging, (3) under pressure, or (4) lack of performance.

	===Optimal Performance===		===Optimal Performance===
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	===Lack of performance===		===Lack of performance===
	If ~~the~~ economic, social, and strategic ~~performances all declined~~, we can conclude that ~~there~~ is ~~a lack of performance~~. People are less involved; the adaptive profiles are less aligned with the strategy; the economic results are also lacking. 'iopecon' is not reached, 'iopsoc' is down, 'iopstra' is down.		If all economic, social, and strategic indicators decline, we can conclude that performance is lacking. People are less involved; the adaptive profiles are less aligned with the strategy; the economic results are also lacking. 'iopecon' is not reached, 'iopsoc' is down, 'iopstra' is down.

	The following table summarizes the four possible results for performance values:		The following table summarizes the four possible results for performance values:
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	=Deployment of the Measures=		=Deployment of the Measures=

	The adaptive profiles show how people perform best and how they adjust to their environment. The development of the two indicators 'iopstra' and 'iopsoc' reflects the organization's overall performance at the strategic and social levels.		The adaptive profiles show how people perform best and how they adjust to their environment. The development of the two indicators 'iopstra' and 'iopsoc', and their combination into the AIQ, reflects the organization's overall performance at the strategic and social levels.

	* The indicator 'iopsoc' measures how stakeholders’ satisfaction and involvement evolve over time.		* The indicator 'iopsoc' measures how stakeholders’ satisfaction and involvement evolve over time.
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	Excessive adaptation and disengagement, which come with negative emotions, are undesirable. As management research shows, providing feedback to team members and training for managers helps both parties take ownership of the measures.		Excessive adaptation and disengagement, which come with negative emotions, are undesirable. As management research shows, providing feedback to team members and training for managers helps both parties take ownership of the measures.

	Decentralizing ~~adaptive profiles~~ to operations enables strategy implementation as close as possible to where decisions are made and actions are taken, ensuring that measures and information best serve the organization and its members at various levels. When incorporated into performance reviews, these measures motivate teams and facilitate organizational change. Ultimately, individual and unit-level measures can be integrated into a management control system to ensure that performance targets are met.		Decentralizing the management of AIQs to operations enables strategy implementation as close as possible to where decisions are made and actions are taken, ensuring that measures and information best serve the organization and its members at various levels. When incorporated into performance reviews, these measures motivate teams and facilitate organizational change. Ultimately, individual and unit-level measures can be integrated into a management control system to ensure that performance targets are met.

	=Notes=		=Notes=

File:GRI Model dep variables.png

Flc — Thu, 30 Apr 2026 04:28:25 GMT

Flc uploaded a new version of File:GRI Model dep variables.png

New page

Behavioral Intelligence Quotient (B-IQ)

Flc — Thu, 30 Apr 2026 00:59:40 GMT

Introduction

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	=Introduction=		=Introduction=
	[[File:GRI_Model_dep_variables.png\|right\|450px]]		[[File:GRI_Model_dep_variables.png\|right\|450px]]
	Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders. This article explains how strategic and social performance indicators ~~are built and used in conjunction~~ with other, more traditional indicators.		Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders.

			This article explains how the Behavioral Intelligence Quotient, or B-IQ, is calculated using measures of adaptive profiles and combining strategic and social performance indicators with other, more traditional economic indicators at the organizational level.

	=Construction of Performance Indicators=		=Construction of Performance Indicators=
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	Once the individual profiles are available and the position and team expectations are set, the differences are calculated between the various Natural profiles and the position or team profiles on one hand, and between the Natural and Role profiles on the other hand.		Once the individual profiles are available and the position and team expectations are set, the differences are calculated between the various Natural profiles and the position or team profiles on one hand, and between the Natural and Role profiles on the other hand.

	~~Calculations are made from the profiles: The more similar the profiles are, the smaller the deviations; the more different the profiles are, the greater the deviations.~~ Calculations of ~~the~~ deviations for different people of the same teams, departments, or company are integrated into ~~the~~ strategic and social performance indicators.		Calculations of deviations for different people within the same teams, departments, or company are integrated into strategic and social performance indicators and combined to form the Behavioral Intelligence Quotient, or B-IQ.

	Depending on how the economic, social, and strategic performance indicators change during the analysis period, we can draw the following conclusions about performance. Different combinations of variables tracked over time lead to four possible outcomes: (1) optimal and pending, (2) lagging, (3) under pressure, or (4) lack of performance.		Depending on how the economic, social, and strategic performance indicators change during the analysis period, we can draw the following conclusions about the B-IQ and performance. Different combinations of variables tracked over time lead to four possible outcomes: (1) optimal and pending, (2) lagging, (3) under pressure, or (4) lack of performance.

	===Optimal Performance===		===Optimal Performance===

Organizational Performance Measurement

Flc — Thu, 30 Apr 2026 00:41:03 GMT

Flc moved page Organizational Performance Measurement to Behavioral Intelligence Quotient (B-IQ)

New page

=Introduction=
[[File:GRI_Model_dep_variables.png|right|450px]]
Adaptive profiles, as measured at GRI, indicate how individuals function and how their environment influences their ability to adapt, engage, and perform. Once aggregated, these profiles also illustrate the overall behavior of a team, department, or company. They help identify organizational weaknesses by considering not only the organization’s internal requirements, but also its industry and market needs, and the various adaptive profiles of its stakeholders. This article explains how strategic and social performance indicators are built and used in conjunction with other, more traditional indicators.

=Construction of Performance Indicators=

The unique properties of the adaptive profiles enable a precise understanding of people’s performance in context. Two key properties of their metrics are incorporated into the construction of performance indicators that can then be used at a group level. In summary, they are the following:
* '''Property 1''': Adaptive profiles effectively indicate the level of individuals' involvement, engagement, and effectiveness within their environment. Low adaptation combined with high engagement suggests that people are in roles that align with their values, expectations, interests, and social behavior preferences. Conversely, high adaptation and low engagement indicate disengagement, demotivation, and negative emotions among individuals in their roles. These levels of adaptation and engagement reflect either a mismatch between a person’s social behavior values and their position, or ineffective personal development.
* '''Property 2''': Adaptive profiles, including their factors, scales, indicators, and profiles, offer a detailed view of people’s performance, encompassing social behaviors, values, preferences, styles, interests, and more. This view is based on both how people behave and how they think and feel about those social behaviors. Our best estimate at GRI is that the profiles capture up to 90% of people’s social behaviors across the short, medium, and long term. The intensity of these behaviors is influenced by Property 1 above. As a result, we not only gain a better understanding of how people function but also when their social behaviors are likely to be expressed.

=Strategic Performance Indicators=
In fact, people consistently exhibit measurable social behaviors, preferences, and values. On the other hand, positions also have behavioral requirements that reflect the choices of the organization and its stakeholders. If the organization, its management, shareholders, pressure groups, etc., want efforts to be focused in a particular direction and in a relatively consistent and uniform manner, then this should occur. Conversely, if this is not the case, it suggests that management and recruitment efforts are not meeting their goals: behaviors are out of alignment with the objectives.

By comparing actual behaviors of individuals with desired behaviors at the position level, the organization can assess and manage the relationship between actors' behaviors and the organization’s needs, using the same behavioral dimensions. In practice, the difference can be measured between the behaviors described by the PBI (Position Behavior Indicator) profiles of positions and the actual behaviors of people, as shown in the Effective graph of the GRI adaptive profile. The gap between these indicates which actions should be taken to maximize the effectiveness of social behavior at each position.

This performance is called strategic because understanding how to do things across all positions at every level is crucial when setting goals, planning, and controlling. The ways of selecting personnel, implementing processes, innovating, managing change, taking risks, defending, and gaining market share—highlighted by the adaptive profiles—shape how the organization functions. They involve decisions that are hard to reverse at the highest levels of hierarchy. The measurement of strategic performance is operationalized as the variable 'iopstra' (the Objective Indicator of Strategic Performance).

=Social Performance Indicators=
The measures of adaptation and engagement enable us to evaluate the gap between what might be deemed satisfactory from an organizational perspective, whether agreed upon by stakeholders or not, and what manifests at the individual level in terms of personal effectiveness. The organization may desire certain behaviors, but these behaviors may require efforts that create tension and reduce commitment, as noted in property 1 above.

This performance is referred to as social performance. It reflects consideration of people's expectations and values, a good fit between job and personal profiles, a positive understanding of individual differences by management, employees' self-awareness of their capacities and talents, and the proper adjustment of compensation and reward systems. The measure of social performance is represented by the variable 'iopsoc' (the Objective Indicator of Social Performance).

=Economic Performance Indicators=
Performance beyond the strategic and social performance outlined earlier is classified as economic performance. This includes aspects related to finance, production, marketing, sales, and customer relations. It covers the three dimensions of Kaplan and Norton's balanced scorecard<ref>Kaplan, R. S., Norton, D. P. (1998) The Balanced Scorecard. Organization Editions. Translation of the original 1996 edition: The balanced Scorecard: Translating strategy into action.</ref>: financial, customer, internal processes, and innovation, along with part of the fourth dimension, learning and growth. As long as the indicators are outside the performance measures listed in the strategic and social indicators above, they fall within the scope of economic performance. Absenteeism and staff turnover rates, which can be translated into costs, are also included among economic performance criteria.

Economic performance indicators should be broken down into as many indicators as needed, depending on the context. The measurement of economic performance is represented by the variable 'iopecon' (the Objective Indicator of Economic Performance).

=Types of performance=

The strategic performance ('iopstra') and social performance ('iopsoc') indicators are calculated from individual adaptive profiles and expectations in positions (PBI) and expectations in teams (TBI).

Once the individual profiles are available and the position and team expectations are set, the differences are calculated between the various Natural profiles and the position or team profiles on one hand, and between the Natural and Role profiles on the other hand.

Calculations are made from the profiles: The more similar the profiles are, the smaller the deviations; the more different the profiles are, the greater the deviations. Calculations of the deviations for different people of the same teams, departments, or company are integrated into the strategic and social performance indicators.

Depending on how the economic, social, and strategic performance indicators change during the analysis period, we can draw the following conclusions about performance. Different combinations of variables tracked over time lead to four possible outcomes: (1) optimal and pending, (2) lagging, (3) under pressure, or (4) lack of performance.

===Optimal Performance===
If the three indicators of social ('iopsoc'), strategic ('iopstra'), and economic ('iopecon') performance all improve positively over the period considered, we can refer to this as 'optimal performance'. This indicates that people are more satisfied and engaged, that roles in the organization are aligned with the strategy in the short and medium/long term, and that economic goals are met.

'iopsoc' is rising and 'iopstra' is rising, 'iopecon' is reached.

===Lagging Performance===
If only economic and social performance improve, one might conclude there is a 'lagging performance.' This indicates that people are more engaged and satisfied, economic goals are met, but job roles are not filled as originally planned.

It is very likely that there is a selection issue. 'iopsoc' is rising, 'iopstra' is falling, 'iopecon' is reached.

===Performance Under Pressure===
If only strategic and economic performance show positive changes, we can conclude that overall performance is under pressure. This indicates that economic performance has improved, aligning people's adaptive profiles more closely with job profiles, but at the same time, people are experiencing more stress, lower motivation, and less engagement. It is likely there are issues with people management.

The indicator 'iopsoc' is decreasing, 'iopstra' is increasing, and 'iopecon' has been reached.

===Pending Performance===
If only the social and strategic performances improve positively, we can classify this as a 'pending performance.' This indicates that people are more engaged and satisfied, with social behavior more aligned with the strategy, but the economic objectives have not yet been achieved.

This scenario is categorized under the first 'optimal performance' as a special case. The organization is awaiting economic outcomes while avoiding adverse effects on stakeholders. The economic objectives might not have been realistic, yet the organization remains committed. 'iopsoc' is up, 'iopstra' is up, 'iopecon' is not achieved.

===Lack of performance===
If the economic, social, and strategic performances all declined, we can conclude that there is a lack of performance. People are less involved; the adaptive profiles are less aligned with the strategy; the economic results are also lacking. 'iopecon' is not reached, 'iopsoc' is down, 'iopstra' is down.

The following table summarizes the four possible results for performance values:

{| class="wikitable" style="margin: auto;"
|-
! !! Optimal Performance (and pending) !! Lagging Performance !! Performance Under Pressure !! Lack of Performance
|-
| '''Strategic performance''' ''iopstra'' || Increase ↗ || Decrease ↘ || Increase ↗ || Decrease ↘
|-
| '''Social performance''' ''iopsoc'' || Increase ↗ || Increase ↗ || Decrease ↘ || Decrease ↘
|-
| '''Economic performance''' ''iopecon'' || Achieved (or to be achieved) || Achieved || Achieved || Not Achieved
|}

=Deployment of the Measures=

The adaptive profiles show how people perform best and how they adjust to their environment. The development of the two indicators 'iopstra' and 'iopsoc' reflects the organization's overall performance at the strategic and social levels.

* The indicator 'iopsoc' measures how stakeholders’ satisfaction and involvement evolve over time.
* The indicator 'iopstra' measures how the strategy is reached as set with the TBI indicators for the teams, departments, and the organization.

The profiles enable performance measurement that closely tracks the development of the two indicators 'iopsta' and 'iopsoc' over time, aligning as closely as possible with where the measures are applied: at the individual level with the adaptive profile and at the management level responsible for executing the strategy.

Given the rapid pace of change and organizational complexity, it is essential to reduce non-performance, as indicated by the indicators 'iopstra' and 'iopsoc'. It’s unrealistic to expect that all stakeholders' adaptive profiles will perfectly align with the expectations of their roles, as reflected in the strategic performance indicator ‘iopstra’, or that all social performance indicators will reach their maximum levels, as shown by the social performance indicator ‘iopsoc’.

Excessive adaptation and disengagement, which come with negative emotions, are undesirable. As management research shows, providing feedback to team members and training for managers helps both parties take ownership of the measures.

Decentralizing adaptive profiles to operations enables strategy implementation as close as possible to where decisions are made and actions are taken, ensuring that measures and information best serve the organization and its members at various levels. When incorporated into performance reviews, these measures motivate teams and facilitate organizational change. Ultimately, individual and unit-level measures can be integrated into a management control system to ensure that performance targets are met.

=Notes=

[[Category:Articles]]
[[Category:Performance]]
[[Category:General Framework]]